Shipping policy
At Ca Creations, we strive to ensure that our customers receive their orders in a timely manner and in perfect condition. Please review our shipping policy below:
1. Shipping Carrier Responsibility: Once your order has been handed over to the designated shipping carrier (such as USPS or UPS), any damages or issues that occur during transit are the sole responsibility of the shipping carrier. As a result, we are unable to accept liability for any damages that may occur during shipping.
2. Damage Claims: In the event that you receive a damaged item, we kindly ask that you file a claim directly with the shipping carrier. Please provide them with all relevant information and supporting documentation, including photographs of the damaged packaging and items, as this will assist them in processing your claim effectively. We will also be happy to assist you in any way possible during this process.
3. Shipping Delays: While we make every effort to ensure timely delivery of your orders, please note that we are not responsible for any delays caused by the shipping carrier. Factors such as weather conditions, traffic incidents, or other unforeseen circumstances may impact the delivery timeline. However, rest assured that we will provide you with a tracking number for your order, which will allow you to track its progress and stay updated on its estimated delivery date.
4. Shipping Methods and Tracking: We primarily ship orders using USPS Priority Mail or UPS, depending on the destination and size of the package. Upon shipment, we will provide you with a tracking number so that you can easily monitor the progress of your order through the shipping carrier's website.
5. International Shipping: For international orders, please note that additional customs fees, taxes, or import duties may apply upon delivery. These charges are determined by the destination country's customs office and are the sole responsibility of the recipient. We recommend contacting your local customs office for further information on potential fees that may apply to your order.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact us. We are always here to assist you and provide the best possible customer service experience.
1. Shipping Carrier Responsibility: Once your order has been handed over to the designated shipping carrier (such as USPS or UPS), any damages or issues that occur during transit are the sole responsibility of the shipping carrier. As a result, we are unable to accept liability for any damages that may occur during shipping.
2. Damage Claims: In the event that you receive a damaged item, we kindly ask that you file a claim directly with the shipping carrier. Please provide them with all relevant information and supporting documentation, including photographs of the damaged packaging and items, as this will assist them in processing your claim effectively. We will also be happy to assist you in any way possible during this process.
3. Shipping Delays: While we make every effort to ensure timely delivery of your orders, please note that we are not responsible for any delays caused by the shipping carrier. Factors such as weather conditions, traffic incidents, or other unforeseen circumstances may impact the delivery timeline. However, rest assured that we will provide you with a tracking number for your order, which will allow you to track its progress and stay updated on its estimated delivery date.
4. Shipping Methods and Tracking: We primarily ship orders using USPS Priority Mail or UPS, depending on the destination and size of the package. Upon shipment, we will provide you with a tracking number so that you can easily monitor the progress of your order through the shipping carrier's website.
5. International Shipping: For international orders, please note that additional customs fees, taxes, or import duties may apply upon delivery. These charges are determined by the destination country's customs office and are the sole responsibility of the recipient. We recommend contacting your local customs office for further information on potential fees that may apply to your order.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact us. We are always here to assist you and provide the best possible customer service experience.